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Communication Skills (2nd ed)
Stepladders to success for the professional
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ISBN 9781841502496
Second Edition
Paperback pages
230x174mm
Published June 2009
Imprint: Intellect
Chapter Titles     |      Reviews     |      Comments

Essential reading for young professionals on the first rung of their career ladders, this second edition is an up-to-date and invaluable guide to improved communication skills, designed to develop the ambitious individual's prospects in their chosen profession. Tackling a broad range of different communication skills in careful detail, the book also contains guidance for the ongoing development of these skills, and is useful for professionals at every level of competence in communicating. Ellis promotes reflection and participation through exercises, encouraging not just passive reading, but active engagement.

The volume has wide coverage – from making presentations, producing a concise CV and negotiating and asserting to debate on current issues of the real effectiveness of e-mail and PowerPoint versus face-to-face communication: issues very relevant to the contemporary work place. Drawing from experiences in his own successful communications training and consultancy business, Ellis bases his advice on the most recent developments in communications research, and clarifies with examples of current professional practice, making Communication Skills the essential aid to career advancement.

Chapter titles
1. 'Introduction to New Edition' - Page 9
Richard Ellis
2. 'Skills Development' - Page 21
Richard Ellis
3. 'Interpersonal Skills' - Page 25
Richard Ellis
4: Before You Start Communicating: Your Audience' - Page 27
Richard Ellis
5. 'Listening and Interviewing' - Page 31
Richard Ellis
6. 'Being Interviewed' - Page 43
Richard Ellis
7. 'That Favourite - The Telephone' - Page 57
Richard Ellis
8. 'Assertiveness, Styles of Communication and Managing Conflict' - Page 61
Richard Ellis
9. 'Negotiation' - Page 79
Richard Ellis
10. 'Communication in Groups' - Page 85
Richard Ellis
11. 'Communicating In and Out of the Chair' - Page 93
Richard Ellis
12. 'Communicating on your Feet: Presenting Yourself to Others' - Page 109
Richard Ellis
13. 'Communication via the Keyboard: The Ingredients of Effective Writing' - Page 131
Richard Ellis
14. 'The Process of Writing' - Page 157
Richard Ellis
15. 'Specific Types of Writing' - Page 167
Richard Ellis
16. 'Creativity in your Communication' - Page 187
Richard Ellis
17. 'Keeping up the Progress' - Page 195
Richard Ellis
Reviews
'The title disguises the wealth of useful information contained in this marvellous book...an impressive tour of the whole field of communications both for the unpractised and those of us with more experience. ' – Charles Cook, Journal of the English Speaking Board, Vol. 36, No. 1.

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